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{"id":3349,"date":"2020-11-19T11:04:01","date_gmt":"2020-11-19T11:04:01","guid":{"rendered":"http:\/\/sandbox.interswitchng.com\/docbase\/docs\/arbiter\/arbiter-2-0\/create-dispute\/"},"modified":"2020-11-19T12:07:00","modified_gmt":"2020-11-19T12:07:00","slug":"create-dispute","status":"publish","type":"docs","link":"https:\/\/sandbox.interswitchng.com\/docbase\/docs\/arbiter\/arbiter-2-0\/create-dispute\/","title":{"rendered":"Create Dispute"},"content":{"rendered":"\n

Use this to log a dispute <\/p>\n\n\n\n

Resource URL:<\/strong>\u00a0<base url>arbiter\/api\/v1\/disputes <\/p>

HTTP Verb:<\/strong>\u00a0POST <\/p>

Authentication:<\/strong>\u00a0User Access Token <\/p><\/blockquote>\n\n\n\n

REQUEST<\/h4>\n\n\n\n
Field<\/th>Type<\/th>Required<\/th>Constraints<\/th><\/tr><\/thead>
transactionType<\/td>String<\/td>Required<\/td>
<\/td><\/tr>
transactionReference<\/td>String<\/td>Required<\/td>
<\/td><\/tr>
disputeAmountType<\/td>Enum<\/td>Required<\/td>FULL, PARTIAL<\/td><\/tr>
disputeAmount<\/td>Decimal<\/td>Conditional – If disputeAmountType is PARTIAL<\/td>
<\/td><\/tr>
comment<\/td>String<\/td>Optional<\/td>
<\/td><\/tr>
reasonCode<\/td>String<\/td>Required<\/td>
<\/td><\/tr>
category<\/td>Enum<\/td>Required<\/td>Dispute Categories<\/td><\/tr><\/tbody><\/table>\n\n\n\n

Sample Request<\/strong><\/p>{<\/code>
\"transactionType\":\u00a0\"BillPayment\",<\/code>
\"transactionReference\":\u00a0\"1286176\",<\/code>
\"disputeAmountType\":\u00a0\"Partial\",<\/code>
\"disputeAmount\":\u00a01000,<\/code>
\"comment\":\u00a0\"Log with comment\",<\/code>
\"reasonCode\":\u00a0\"AP\",<\/code>
\"category\":\u00a0\"Chargeback\"<\/code>
}<\/code> <\/cite><\/blockquote>\n\n\n\n

RESPONSE<\/strong><\/p>\n\n\n\n
Field<\/th>Description<\/th><\/tr><\/thead>
id<\/td>The id of the dispute<\/td><\/tr>
logCode<\/td>The log code of the dispute<\/td><\/tr>
issuerCode<\/td>The domain code of the issuer<\/td><\/tr>
issuer<\/td>The domain name of the issuer<\/td><\/tr>
acquirerCode<\/td>The domain code of the acquirer<\/td><\/tr>
acquirer<\/td>The domain name of the acquirer<\/td><\/tr>
merchantCode<\/td>The domain code of the merchant, if applicable<\/td><\/tr>
merchant<\/td>The domain name of the merchant, if applicable<\/td><\/tr>
merchantReference<\/td>The reference of the transaction in the merchant’s system, if applicable<\/td><\/tr>
customerReference<\/td>The reference of the customer<\/td><\/tr>
transactionStore<\/td>The store of the transaction<\/td><\/tr>
transactionReference<\/td>The unique reference of the transaction in the store<\/td><\/tr>
transactionType<\/td>The type of the transaction<\/td><\/tr>
transactionDate<\/td>The UTC date and time of the transaction<\/td><\/tr>
transactionAmount<\/td>The amount of the transaction<\/td><\/tr>
surchargeAmount<\/td>The surcharge (or fee) of the transaction, if applicable<\/td><\/tr>
transactionCurrencyCode<\/td>The currency of the transaction. Format: ISO 4217 numeric<\/td><\/tr>
settlementAmount<\/td>The settlement amount of the transaction<\/td><\/tr>
settlementCurrencyCode<\/td>The currency of the transaction settlement. Format: ISO 4217 numeric<\/td><\/tr>
schemeAmount<\/td>The amount of the transaction in the card scheme’s currency<\/td><\/tr>
schemeCurrencyCode<\/td>The currency of the transaction from the card scheme’s system. Format: ISO 4217 numeric<\/td><\/tr>
terminalType<\/td>The type of the terminal<\/td><\/tr>
disputeAmountType<\/td>The type of the dispute amount<\/td><\/tr>
disputeAmount<\/td>The amount of the dispute<\/td><\/tr>
additionalInfo<\/td>Any additional data from the transaction<\/td><\/tr>
reasonCode<\/td>The code of reason of the dispute<\/td><\/tr>
reason<\/td>The reason of the dispute<\/td><\/tr>
category<\/td>The category of the dispute<\/td><\/tr>
region<\/td>The region of the dispute<\/td><\/tr>
merchantDisputant<\/td>Indicates whether the dispute is managed by the merchant or the acquirer<\/td><\/tr>
domainCode<\/td>The domain code of the initiator of the dispute<\/td><\/tr>
status<\/td>The current status of the dispute<\/td><\/tr>
statusStartDate<\/td>The UTC date and time the current status began<\/td><\/tr>
statusScheduledEndDate<\/td>The UTC date and time the current status is scheduled to expire, if applicable<\/td><\/tr>
createdBy<\/td>The user that logged the dispute<\/td><\/tr>
createdOn<\/td>The UTC date and time the dispute was logged<\/td><\/tr><\/tbody><\/table>\n\n\n\n

Sample Response<\/strong><\/p> {<\/code>
\"id\":\u00a0551,<\/code>
\"logCode\":\u00a0\"FBN00II551\",<\/code>
\"issuerCode\":\u00a0\"FBN\",<\/code>
\"issuer\":\u00a0\"FIRST BANK OF NIGERIA\",<\/code>
\"acquirerCode\":\u00a0\"GTB\",<\/code>
\"acquirer\":\u00a0\"GUARANTY TRUST BANK\",<\/code>
\"merchantCode\":\u00a0\"AIRTEL\",<\/code>
\"merchant\":\u00a0\"Airtel Nigeria\",<\/code>
\"merchantReference\":\u00a0\"\",<\/code>
\"customerReference\":\u00a0\"0802221412\",<\/code>
\"transactionStore\":\u00a0\"PAYDIRECT\",<\/code>
\"transactionReference\":\u00a0\"1286176\",<\/code>
\"transactionDate\":\u00a0\"2018-05-30T08:04:20Z\",<\/code>
\"transactionType\":\u00a0\"BillPayment\",<\/code>
\"transactionAmount\":\u00a0\"NGN 1,550.00\",<\/code>
\"surchargeAmount\":\u00a0\"NGN 100.00\",<\/code>
\"transactionCurrencyCode\":\u00a0\"566\",<\/code>
\"terminalType\":\u00a0\"Bank Branch\",<\/code>
\"disputeAmountType\":\u00a0\"Partial\",<\/code>
\"disputeAmount\":\u00a0\"NGN 1,000.00\",<\/code>
\"additionalInfo\": {<\/code>
\"Payment Reference\":\u00a0\"FBN|BRH|AIRTEL|31-05-2018|603793\",<\/code>
\"Has Merchant\":\u00a0true,<\/code>
\"Card Scheme\":\u00a0\"Verve\",<\/code>
\"Response Description\":\u00a0\"Approved or completed successfully\",<\/code>
\"Settled\":\u00a0true,<\/code>
\"Terminal Id\":\u00a0\"3IPD0029\",<\/code>
\"Pan\":\u00a0\"506099*********7158\",<\/code>
\"Merchant Type\":\u00a0\"REGULAR\",<\/code>
\"Response Code\":\u00a0\"00\"<\/code>
},<\/code>
\"reasonCode\":\u00a0\"AP\",<\/code>
\"reason\":\u00a0\"Recurring Payments\",<\/code>
\"category\":\u00a0\"Chargeback\",<\/code>
\"region\":\u00a0\"Domestic Bill Payment\",<\/code>
\"merchantDisputant\":\u00a0false,<\/code>
\"domainCode\":\u00a0\"FBN\",<\/code>
\"status\":\u00a0\"Chargeback\",<\/code>
\"statusStartDate\":\u00a0\"2019-02-28T11:15:23.403Z\",<\/code>
\"statusScheduledEndDate\":\u00a0\"2019-03-20T11:15:23.403Z\",<\/code>
\"createdBy\":\u00a0\"Jideobi.Onuora@FBN\",<\/code>
\"createdOn\":\u00a0\"2019-02-28T11:15:23.41Z\"<\/code>
}<\/code> <\/cite><\/blockquote>\n","protected":false},"author":169,"featured_media":0,"parent":3321,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","meta":{"spay_email":""},"doc_tag":[],"_links":{"self":[{"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/docs\/3349"}],"collection":[{"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/users\/169"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/comments?post=3349"}],"version-history":[{"count":1,"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/docs\/3349\/revisions"}],"predecessor-version":[{"id":3372,"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/docs\/3349\/revisions\/3372"}],"up":[{"embeddable":true,"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/docs\/3321"}],"next":[{"title":"Get Disputes","link":"https:\/\/sandbox.interswitchng.com\/docbase\/docs\/arbiter\/arbiter-2-0\/get-disputes\/","href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/docs\/3347"}],"prev":[{"title":"Get Transaction","link":"https:\/\/sandbox.interswitchng.com\/docbase\/docs\/arbiter\/arbiter-2-0\/get-transaction\/","href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/docs\/3343"}],"wp:attachment":[{"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/media?parent=3349"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sandbox.interswitchng.com\/docbase\/wp-json\/wp\/v2\/doc_tag?post=3349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}